Question special
Expert

Thinking back to your last bad day, and the last time you had a great day -- was it a person or an event? Criticism or a word of encouragement?

One approach we've used to 'buffer' the negative interactions on the job and increase the appreciation and encouragement shared from staff to staff was creating fun channels to be able to do that -- sending silly notes of appreciation via email, delivering bananas with personal notes on them (bananagrams).

In parallel to systemic changes that take time, perhaps there are ways to increase the good days and decrease the bad days with smaller interventions. Would love to know if it's the experience of folks more broadly, and it would help to hear what small things you think could make a big difference.