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Tim Hoff's book about clinical medicine "in the age of retail- and value-based health" was the impetus for this forum. I interviewed Prof. Hoff several weeks ago, and here's a link to that podcast: podcasts.jwatch.org/index.php/.... Our focus won't solely be on the book, although it raises provocative questions.
The inspiration for use of the word "Amazon-ization" in the forum's title comes from a sentence in Tim's preface: "'Efficiency' becomes a treasured buzzword and goal, as if patient care could be work-flowed as easily as what occurs inside an Amazon fulfillment center."